School District
Scottsdale Unified School District
State
Arizona
Challenges
Superintendents, Communication Complexity, Community Engagement
Solutions
Let's Talk

SUCCESS STORY

Dr. Scott Menzel on Streamlining Communications and Delivering Superior Customer Service

Check out this video to learn how Dr. Scott Menzel and his team at Scottsdale Unified School District use Let’s Talk to streamline communications, automate workflows, and deliver superior customer service.

 

DISTRICT SNAPSHOT
This is Scottsdale USD's logo. They use Let's Talk to streamline communications.

22,000 Students
15 Elementary Schools
3 K-8 Schools and 6 Middle Schools
5 High Schools
1 Online High School

Dr. Menzel and his team at Scottsdale Unified School District (SUSD) use Let’s Talk to support positive two-way communications. Families have no shortage of channels through which to contact your district — here’s how the SUSD team is changing the game:

  • They send all incoming communications (phone calls, emails, social media messages, texts, and more) to a unified inbox.
  • They track metrics like average response time, Customer Experience Score, and trending topics through that inbox.
  • Department- and team-specific data shows successes and opportunities for growth so they can constantly improve!


    Learn more in the video >>
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K12 Insight — a leading innovator of customer intelligence solutions for schools — helps you improve customer service and stakeholder engagement using a powerful customer experience platform and chatbot, research, and professional development.