School transportation and operations teams
Without an intentional customer service strategy in place, K-12
operations teams risk wasting countless hours on duplicative communications and diminishing credibility with their stakeholders.
Check out our automation-driven customer service solution purpose-built for K-12 school districts
If your district has struggled with bussing issues, wondered how to streamline or improve backend processes, or faced public outcry from frustrated parents seeking information, Let’s Talk can be part of a successful strategy transformation.
Here’s the step-by-step blueprint hundreds of districts nationwide have followed to save staff time:
STEP 1:
Study the current landscape
Over our decade of helping K-12 leaders elevate customer service, we’ve found the biggest clues about what matters to your community are hidden in day-to-day conversations.
STEP 2:
Dig down to the root cause
After identifying the concerns troubling your operations teams, it’s time dig into the systems and duplicative processes causing the problems.
STEP 3:
Build an AI-powered operational model
Generative AI and automated workflows can help facilitate operational efficiencies districtwide. Learn how to automate processes and answer 80% of incoming questions with an always-on chatbot.
STEP 4:
Implement a customer-centric approach
A customer-centric, AI-powered strategy can save staff time and help worried parents get the answers they need. 500+ districts nationwide trust Let’s Talk to anchor their strategies.
Imagine how much easier your job would be if student information — from name and grade level to bus stop and siblings' campuses — appeared on screen every time a parent called or emailed.
No more spending time confirming name spellings, asking for bus route numbers, or taking notes on paper!
Let’s Talk is a cloud-based platform that helps school districts deliver superior customer service. It’s the only all-in-one, enterprise-wide customer experience and intelligence platform built for education, plus it has an optional Al-powered chatbot for 24/7 communications access.
When integrated with your district’s SIS, our next-generation customer service platform makes information accessible, saving staff hours of productivity each day and ensuring
Families can ask questions when and how they want — through text, with a chatbot, via a phone call, or online
Student information is synched to parent phone numbers and emails so customer profile data like student bus routes appears on-screen whenever communications come in.
Crucial data is tracked and analyzed by a real-time dashboard with metrics like Customer Experience (Cx) Score, number of inquiries, average response time, and more — so you can spend time focusing on critical improvements.
"Communications were so difficult before Let's Talk. We always had that Parent, the one who calls leadership and says, 'Nobody ever calls me back' That broke our hearts, because we were working so hard behind the scenes, we just lacked the processes. Now, we have visibility and workflows that ensure everyone gets an answer quickly."
Donna Grattino I Transportation Director
Douglas County School District (Colorado)
Let’s Talk also includes Let’s Talk Assistant, a generative Al-powered chatbot , offering 24/7 support to families through comprehensive and accurate responses (without hallucinations).
Our chatbot is powered by your data – which means it can only answer questions with the information provided by your district. And with the ability to quickly scan multiple sources to assemble accurate answers, the chatbot cites its source to show where the answer came from, giving your customers confidence they are receiving accurate, helpful information.
Houston Independent School District
Reducing transportation-related emails by 90%
How many questions does your school district receive about transportation each day?
If you’re anything like Houston ISD, it’s a lot! In an average school year, the department receives more than 24,000 parent calls. They turned to Let’s Talk to help reduce the number of incoming concerns around bussing by 90%!
Trusted by these district around the country
Ready to transform
customer service in your district?
In an uncertain era of Amazon-level expectations, high-quality customer service is the best defense.
More than 500 school districts nationwide rely on K12 Insight’s Let’s Talk to help them streamline backend processes, automate workflows, deliver superior customer service, and improve perceptions of their districts.
