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The K12 Insight Blog

IT leaders two men and a woman looking thoughtfully at a screen and discussing what they see K-12 IT leaders in action - 3 Key Takeaways from CoSN2025: Why IT Leaders Are K-12 Power Players
3 Key Takeaways from CoSN 2025:
Why IT Leaders are K-12 Power Players
By K12 Insight | 3 minutes
Three K-12 IT leaders discuss issues around computer monitor
Blog 3 minutes

Digital Transformation in K-12 Education: 7 Strategic Insights for IT Leaders

Discover how a unified service desk can transform IT support in K-12, improving efficiency, collaboration, and customer service across districts.

A group of K-12 school children entering a school building - Supporting K12 Insight blog post - Facing Uncertainty with Clarity: A Proactive Approach to Title Funding Compliance and Community Confidence
Blog 2 minutes

Facing Uncertainty with Clarity:

A Proactive Approach to Title Funding Compliance and Community Confidence

K-12 School Teacher engaging in conversation with a student
Blog 3 minutes

The Extinction-Level Event Facing Public Schools – and the Protective Role of Customer Service

Highlights from our live session with AASA: How to Win Back Students and Improve Superintendent-Board Relations through Customer Service Excellence

Next Era of Customer Service Delivery for K-12 School
News 3 minutes

K12 Insight Announces New IT Solutions, Introducing the Next Era of Customer Service Delivery for K-12 School Districts

IT Service Management and IT Asset Management join Let’s Talk to empower schools with a districtwide unified service desk solution.

K12 Insight’s Unified Service Desk for Customer Service
Blog 3 minutes

A New Chapter: K12 Insight’s Unified Service Desk for Customer Service Excellence

K12 Insight’s Let’s Talk Unified Service Desk is evolving, streamlining operations and transitioning research to Sogolytics.

School board in discussion, K12 customer service
Blog 3 minutes

The ROI Case for Upgrading Customer Service in Public Schools

School boards and superintendents can't afford to overlook service quality

Over One Million Dialogues and Counting
Blog 3 minutes

2024 Year in Review: Over One Million Dialogues and Counting!

This year was one of connection and transformation for our growing Let’s Talk community. Watch our 2024 Year in Review.

K12 Insight Blog Post Come What May We Will Find Way
Blog 3 minutes

Come What May, We Will Find a Way

K-12 leaders have the power to calm fears, build trust, and guide communities, even during uncertain times.

Cleveland Metropolitan School District launches new platform
News 3 minutes

Cleveland Metropolitan School District launches new platform to improve customer service

CMSD launches Let’s Talk to streamline support, speed up responses, and strengthen connections with families and staff.

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