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A man sits at his computer, learning how to improve IT customer service.
Blog
Overwhelmed with inquiries? Here’s how to free up your staff.
4 practical strategies for driving staff productivity amid an influx of inbound communications
Excited young boy waiting in line after getting off the bus
Blog
Customer service with a focus on equitable access for all
This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.
back-to-school
Blog
FAQ Document for Back-to-School: 5 Steps to Develop a Strong Guide
There is no busier time in a school district than back-to-school.Even in a normal year, the weeks leading up to the first day of school and wel...
Mother In Bedroom Helping Son To Pack Bag Ready For School
Blog 2 minutes
Superior K-12 Customer Experience: Essential Elements
What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...
customer experience in schools
Blog
Identifying the Missing Piece: Customer Experience in Schools
If you’re a regular follower of TrustED, you may have noticed how we often refer to the students, parents, community members, and staff that school...
focus on climate
Blog
2018's Top Stories: Focus on Climate for Effective School Leadership
As we close out 2018, we're taking a look back at the most popular stories on TrustED this year. Here's No. 5 from June. Great teaching and lea...
better school transportation
Blog 2 minutes
Unlocking Better Transportation: Is Customer Service the Key?
As bussing concerns make national headlines, we're diving into how K12 Insight helps districts around the country ensure superior school transporta...
customer service in schools
Blog 4 minutes
Why Every School District Needs a Customer Service Mindset
The rise of education technology, along with the expansion of school choice and other competing brands of education, are redefining how K-12 admini...
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