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gerald dawkins
Blog
Remembering Dr. Gerald Dawkins: Celebrating a Life of Impact
On behalf of the K12 Insight family, it breaks my heart to share the news of the passing of our friend, colleague, teacher, coach and mentor, Dr. G...
five key voices you should listen
Blog
Back to school: Essential voices for the new academic year.
Freshly sharpened pencils, bright backpacks and the joy of learning. The back-to-school season brings so much energy and life to our communities.  ...
flexible as you are
Blog
Let’s Talk! 16.0: A solution that is as flexible as you are
If necessity is the mother of invention, the last year has provided all of us with many opportunities for creativity. A K12 Insight, it has challen...
how school leaders can effectively prioritize resources
Blog
Resource Prioritization: A Guide for School Leaders in the Coming Year
School leaders are faced with making plans to address countless critical matters in the coming school year — such as managing learning loss and men...
3 customer service metrics to monitor Blog News Featured Image
Blog 3 minutes
Customer Service Benchmarks: 3 Every School District Should Monitor
You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...
service metrics
Blog
Key 3 Service Metrics: Only 30% of School Districts Track Them
The ways parents and staff feel about your schools can have a big impact on performance. Yet, 70% of districts have no yardstick by which to measur...
4 key strategies for strong
Blog
Crafting Purposeful Surveys: 4 Key Strategies for Strong District Feedback
If I had to boil my K-12 surveying advice down to just one word, it would be purposeful. From my experience conducting K-12 research both from ...
customer service KPIs
Blog
Essential KPIs for Schools: 5 Must-Have Customer Service Metrics
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...
Blog
Overlooked Words in K-12 Education: The Essentials
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase c...
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