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let them see you cry
Blog
Leadership Transparency: Letting K-12 Leaders Show Emotion
Don’t let them see you cry. That was one of the first pieces of advice I got when I made the switch from teacher to building principal and then...
era surveying promotion
Blog
New Era Surveying: Key Strategies for Effective Promotion
Surveys are only as successful as their response rates—making a strong promotion plan a critical part of your surveying strategy. That means pa...
should learn from covid
Blog
Former CIO's Insights: Learning from COVID for School CIOs
Former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service When I opened my K-12 technology practice, Te...
does your school community know it
Blog
Caring for Schools: Bridging the Gap Between Intent and Perception
People don’t care what you know until they know that you care. That might sound like just a cute bumper sticker about life, but the sentiment i...
era surveying planning
Blog
Modern Surveying: Planning for Present and Future.
A good survey is about so much more than collecting data. When I served as district superintendent of Michigan and later Louisiana, I saw surve...
3 ways covid is retooling schools
Blog
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed - and not just i...
customer service skills
Blog
Boost Your Team’s Customer Service Abilities
Maya Angelou put it best when she said, “...people will forget what you said, people will forget what you did, but people will never forget how you...
not enough time
Blog
The Top Challenge for Teachers & Staff During COVID? Time Shortage.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to ...
survey or not to survey
Blog
To survey or not to survey? That shouldn’t be the question.
There are a lot of opinions out there about administering surveys during COVID-19. Some say don’t bother. Others say survey more.   While I can...
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