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school leaders focus on customer experience
Blog
CGCS 19 Highlights: Urban School Leaders Prioritize Customer Experience
There’s no job in the world quite like K-12 leadership.I’ve held many positions in my lifetime, but nothing was as challenging--and rewarding--...
experience stack up
Blog
K-12 Customer Experience Evaluation: Discovering Insights with Let’s Talk!
Of all the findings from K12 Insight’s new national State of K-12 Customer Experience Report, one thing in particular stands out to me.While a ...
strategies to build community trust
Blog
Building Community Trust: 4 Strategies for Schools
There is no single definition of school success. Though our minds tend to conjure an iconic image. You know the one—engaged student sitting attenti...
employee engagement
Blog
Insights from Chicago Teacher Strike on K-12 Employee Engagement
The latest Chicago teacher strike reached day four today, and the city’s teachers union leader says “hopes are dashed” for a quick resolution. ...
Blog
Globally competent teacher: Cultivate global teaching skills.
What comes to mind when you hear the term globally competent teacher? Your mind might conjure up a jet-setter who takes their students on trips to ...
cx building trust
Blog
Building Trust with Customer Experience: The Invisible Thread
For years, the American public has been fed the line that public schools are failing. The current wave of this can be traced as far back as A Natio...
K-12 Customer Experience Report 1
Blog
Podcast: Unveiling the 2019 State of K-12 Customer Experience Report
In an era of increased competition and shifting enrollments, quality academics are as critical as ever to school success--but they’re hardly t...
Chalk board illustration with drawing of a student and speech bubble saying 'stop bullying'
Blog
Making Reporting Easier and Safer: Addressing Bullying Persistence
It’s October and students, teachers, and school leaders are finally settling into their daily routine.Unfortunately for many students, this dai...
Three blocks displaying a happy face, a neutral face, and a sad or upset face.
Blog
Recognizing a Poor Customer Experience: 3 Signs in Schools
I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most.There are the day-to-...
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