News & Blog
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Enhance School Customer Service by Supporting Frontline Staff
Meet rising expectations and transform your school customer service with expert-led professional development.
Blog
Accelerating School Customer Experience: 6 Essential Steps
[caption id="attachment_25110" align="alignleft" width="150"] Dr. Shelby McIntosh[/caption]“I hate to claim that there’s one silver bullet that...
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Celebrating Another Successful School Year: Students and Leaders
It’s that time of year again.Over the next few weeks, millions of students will celebrate new milestones in their K-12 education.From high ...
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Exceptional School Experience: Infographic on 10 Cultivation Ways
The end of the school year means different things to different people. For students, it’s often a time to review and, hopefully, to relax. Teachers...
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2019 Recap: Top 5 Stories Capturing Everyone's Interest
Summer is fast approaching, which means we’re nearly halfway through 2019. Can you believe it?Summer break represents a short—but important—per...
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Expert Insights: Community Engagement's Vital Role in Student Success
Student success is the goal of every school leader.But, quality academics isn’t the only influencer of student achievement. Engaged parents and...
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The Value of Customer Experience in Schools: A Personal Revelation
One of my favorite things about school research--and the reason why I identify the most as a school researcher--is uncovering trends that school di...
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K-12 Students' College Readiness Insights
Every K-12 school leader has his or her own definition of student success. But ensuring students are properly prepared for college or a career afte...
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Elevating School Research: Strategies for the Summer Season
The school year is quickly drawing to a close, which likely finds you in the midst of a frantic end-of-year push to gather valuable feedback from s...