News & Blog

Discover how a customer service mindset can transform your school district's approach to education and keep students and parents engaged and enrolled.

If you’re going to lead a quality customer service department, you are going to need caregivers that are passionate, strong, and ready to take resp...

Find out if email is holding back your staff and what you can do to improve their productivity and time-to-market.

Florida district fosters community relations through “Share Your Great” — an initiative highlighting school community experiences.

4 practical strategies for driving staff productivity amid an influx of inbound communications

This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.

There is no busier time in a school district than back-to-school.Even in a normal year, the weeks leading up to the first day of school and wel...

What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...

But schools lack vital training and resources to meet community needs. The first-ever national study on school customer experience reveals “invisib...