News & Blog

Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...

Master the art of school tax referendums with these insights from two superintendents with five collective wins.

Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...

Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...

How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...

Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...

The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...

As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...

Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...