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How to develop your district's customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive cul...

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...

Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...

Learn inspirational lessons from school districts that have customer service at the forefront of everything they do.

Gain a better understanding of how families experience interactions with their district and discover strategies for helping your families find info...

K12 Insight’s latest report explores how families perceive interactions with their school or district, their ability to find answers, and their ope...

Find out how elevating customer service will improve school climate and advance student outcomes (plus more).