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customer service approach
Blog
Schools Aren't Businesses, But Customer Service Matters
In 2002, Jamie Robert Vollmer wrote an Education Week article called A Blueberry Story, detailing his experience delivering a speech to encourage t...
seminar in anaheim 2
Blog
NSPRA Seminar in Anaheim: Emphasizing Self-Care and Wellness
One thing’s for sure, when 1,000 school public relations professionals gather in one place, the stories start to fly. And some of the best storytel...
classrooms are great
Blog
Assessing Foundations: How Strong Are Your Classrooms?
I recently spent a few days with leaders at one of the nation’s largest school systems.Administrators were talking about their strategic plan. ...
course correction 21st century skills
Blog
Creating a Culture of Learning for Adults: A Necessary Endeavor
Over the past few years, the conversations about professional development (PD) have ratcheted-up almost at the same rate as the high stakes testing...
school year resolutions
Blog
School Year Resolutions: Have You Made Yours?
Most people jot out New Year's resolutions in January. School leaders make their lists in July. From student achievement to parent and staff engag...
schools need stronger reporting
Blog
Preventing Violence: Strengthening Reporting Systems in Schools
When it comes to school shootings, it’s easy to feed into stereotypes.Loner; bullying victim; mentally ill. Such terms are often associated wit...
Blog
Avoiding Pitfalls: 3 Mistakes in Instructional Coaching Programs
At first glance, setting up an instructional coaching program seems straightforward–pull some strong teachers out of the classroom and place them i...
communicators share secret
Blog
NSPRA 2018: Insights and Secrets Shared by School Communicators
The #ROAD2NSPRA cultiminated in Southern California this weekend as thousands of school communicators descended on Anaheim, Calif. to share experie...
district focuses
Blog
Building Trust for Teacher and Staff Engagement: District's Focus
As school leaders look to build public confidence and trust in their schools, district leaders are zeroing in on the customer experience.By act...
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