A New Chapter: K12 Insight’s Unified Service Desk for Customer Service Excellence
At K12 Insight, our mission has always been to empower K-12 districts with the tools and strategies needed to deliver customer service excellence – efficiently, effectively, and purposefully. For the last 10+ years we have helped hundreds of school districts across the nation deliver customer service excellence with a comprehensive suite of customer service solutions.
As the K-12 education market evolves, so are the tools and strategies that districts need to succeed. Recently, we took an important step forward, transitioning our Managed Research Services and Engage Survey Platform to Sogolytics, a sister organization and a leader in online survey solutions. This move allows K12 Insight to focus exclusively on enhancing Let’s Talk, our Unified Service Desk solution built specifically for K-12 districts to ensure customer service excellence districtwide.
This is an exciting development for our K-12 partners, ensuring they benefit from best-in-class solutions while allowing both K12 Insight and Sogolytics to dedicate their full attention to their specific areas of expertise.
How this transition aligns with K-12 district needs
Recent research recognizes that superintendents and district leaders are facing increasing demands for operational efficiency, transparency, and trust.
According to the RAND State of the Superintendent 2024 study, superintendents of districts with over 10,000 students spend more time on internal and external communications than any other task. The study highlights how district leaders must navigate complex stakeholder relationships, crisis management, and public perception challenges in addition to instructional leadership.
With these growing demands, K12 Insight is expanding customer service solutions, ensuring districts have the right tools to:
- – Build the trust of their community
- – Increase operational efficiency with AI-powered automation, streamlined workflows, and consistent, unified service experience districtwide
- – Reduce friction between school administration and board with transparent service expectations
- – Retain students and win student market share
What this means for K12 Insight customers
For districts that have relied on Managed Research and Engage Surveys, Sogolytics will continue offering the same trusted research and engagement services with a dedicated K-12 team under its new structure. Meanwhile, K12 Insight will remain fully dedicated to customer service excellence across all departments and campuses.
This includes K12 Insight’s Professional Development Services, which provide:
- – Expert-led, interactive workshops focused on improving customer service skills in K-12 schools
- – Training tailored to real-world education challenges
- – Strategies to enhance responsiveness and stakeholder trust
K12 Insight is also introducing ITSM (IT Service Management) and ITAM (IT Asset Management) solutions to empower districts to optimize the management of their IT investments, enhance visibility into service and support tickets for both family and staff, and consistently deliver high quality customer service when it comes to managing technology resources across all departments and campuses.
K12 Insight’s ITSM and ITAM key benefits include:
- – Accelerated issue resolution: Streamlined workflows and AI-powered automations enable faster resolutions and real-time updates.
- – Unified support experience: Create a single source of truth for all IT service interactions within the context of districtwide customer service for every department.
- – Anywhere, anytime accessibility and engagement: Enable real-time support through mobile apps, phone, text, email, chat, web forms, and in-person interactions, providing continuity even during disruptions.
- – Operational efficiency without unnecessary complexity: Get up and running quickly with a system designed for school districts, replacing unwieldy solutions built for someone else.
This transition is designed to amplify our strengths, ensuring that we continue to deliver the tailored solutions school districts need to enhance service delivery, streamline operations, and build stronger relationships with their communities.
K12 Insight’s continued commitment to customer service excellence
At K12 Insight, we believe better customer service leads to stronger schools. By refining our focus on customer service excellence, we’re ensuring that districts have the tools and insights needed to build trust, improve responsiveness, and strengthen their communities.
Explore the future of K-12 customer service – schedule a demo today!
