Mini-Podcast: Deepening Understanding on School Customer Experience

Since its release this fall, we’ve received a ton of feedback about our TrustED customer service podcast series.

It’s clear there are plenty of school leaders out there who face many of the same challenges outlined in our first three episodes.

Over the next few months, we’ll be releasing a series of conversations and extended interviews focused on helping school leaders build a stronger school culture and climate, with a focus on the customer experience.

Here’s an extended version of our interview with education researcher Dr. Joseph Goins, including more on his personal story and research–and what that research tells us about engaging students, parents, and other community members.

If you haven’t heard the original podcast–or want to hear it again–you can listen to that here.

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