News & Blog

Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...

Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...

The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

Stephanie Hawkins from Austin Independent School District shares how her district revolutionized the communications experience for board members.

We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.

How to develop your district's customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive cul...

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...