Resource Library
106 results
Success Story
How Rockford Public Schools strengthened trust through listening
Chief Communications Officer Earl Dotson, Jr. shares how his district planned and executed a successful listening tour.
Success Story
Three big questions that guide me as a school CIO
Indianapolis Public Schools revolutionized its customer service strategy by asking three key questions.
Success Story
How this district is preventing mental health crises — one alert at a time
How Critical Alerts, Proactive Communications, and Anonymous Reporting Can Help Prevent Mental Health Crises.
Success Story
Is it possible to get rid of email? This IT leader is testing it out
What he found: There's a better way to deflect tickets and manage backend communications
Webinar Replay
OnDemand Webinar | Measure What Matters: Data-Driven Approach for Monitoring School Climate
In this webinar, K12 Insight's Managed Research team connects the dots between delivering an intentional customer service strategy and how it relat...
Success Story
How Indianapolis Public Schools championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
Success Story
How Let’s Talk reduced transportation-related emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
Guide 12 minutes
Guidebook for Successful School Tax Referendum: A Comprehensive Resource
Get your blueprint with filled tested strategies any superintendent or school district leader can use to pass a referendum for their community.
Guide
National Report on Customer Service in Schools Q4 2023: Insights
Explore the connection between school climate and customer service — and get data-driven strategies for measuring and monitoring school climate in ...
Guide 5 minutes
Quiz: How good is your customer service?
Today’s parents and teachers have Amazon-level expectations, making customer service in schools more crucial than ever. Take this short, 5-question...
Discover New Insights
Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Webinar Replay 54:27
How School IT Leaders Can Use CX/CI Webinar Replay
Preventing Mental Health and Safety Crises Webinar Replay 56:53
The Future of School CommunicationsWebinar Replay
Providing Superior Customer Service During Enrollment Webinar Replay 45:12
Elevating Internal and External Communications Through Let's TalkWebinar Replay 41:19
Gathering Stakeholder Feedback Through Let's Talk