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Guide
The Comprehensive Back-to-School Guidebook for K-12 Superintendents
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Guide
A Comprehensive Guide to K-12 Customer Service
customer service report beyond retention
Guide
Spring 2024 National Report on Customer Service in Schools
K12 Insight’s Spring 2024 National Report on Customer Service uncovers strategies and actions K-12 administrators can take to measure and improve e...
Parent and child using the k12 communication app, Let's Talk Assistant chatbot
Guide
Workshop: Empowering K-12 Leaders with Generative AI
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Guide
Harnessing the Power of AI in K-12: A Guide for District Leaders
your school district
Guide 5 minutes
Quiz: How good is your customer service?
Today’s parents and teachers have Amazon-level expectations, making customer service in schools more crucial than ever. Take this short, 5-question...
Parent Satisfaction
Guide
National report on Parent Satisfaction's impact on districts.
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
Parent School Trust
Guide
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...
chatbot technology
Guide
The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...
A woman holding a laptop having a discussion with another employee.
Guide
15 Questions To Ask When You’re Auditing Your District’s SaaS Solutions
K-12 education has changed dramatically in recent years — fueling the digital transformation for school districts across the country and rendering ...
pd course
PDF
Professional Development Course Guide: Navigating Opportunities
Developed by seasoned K-12 education professionals and experts, K12 Insight's courses give frontline staff the tools and training to instill a cust...
Development Overview
PDF
Professional Development Overview
K12 Insight’s expert-led customer service workshops give frontline staff the tools and training to instill a customer-centric culture districtwide.

Discover New Insights

Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Webinar Replay 54:27
How School IT Leaders Can Use CX/CI
Webinar Replay
Preventing Mental Health and Safety Crises
Webinar Replay 56:53
The Future of School Communications
Webinar Replay
Providing Superior Customer Service During Enrollment
Webinar Replay 45:12
Elevating Internal and External Communications Through Let's Talk
Webinar Replay 41:19
Gathering Stakeholder Feedback Through Let's Talk
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Success Stories
Read case studies and feature stories to learn how school districts across the country have partnered with K12 Insight to build trust capital, improve family and community engagement, generate public support for key initiatives, and foster a positive school environment.
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