Building a Strong Foundation for Customer Service Excellence
A proven framework empowering school districts to deliver exceptional service to students, parents, and the community.
Our Three Pillars of Service Excellence
Simplify Access
Guarantee Timely Responses
Win Customers Over with Every Contact
Simplify Access
Listen to every voice and learn from every conversation
To retain students, parents and guardians must feel connected to the school. When schools foster this connection, parents feel valued and supported, creating a positive relationship that encourages their ongoing engagement with their child's education. By simplifying access to information and staff, you create opportunities for meaningful engagement.
Create seamless connections between families, teachers, staff, students, and community members with the right department personnel, ensuring prompt request handling.
Provide multiple communication channels including in-person visits, phone calls, text messages, and email, allowing everyone to engage through their preferred method.
Enhance accessibility through flexible contact options, ensuring 24/7 availability regardless of preferred communication method.
“Let’s Talk helped ensure that we had a process for verifying that communication that has been sent to the district is followed up by the most appropriate person in a timely manner.”
Dr. Scott Menzel
Superintendent, Scottsdale Unified School District (AZ)
Guarantee Timely Responses
Provide answers professionally, with accurate information
Long delays in responding to inquiries can frustrate families, erode trust, and damage relationships. Transform your culture by setting service expectations and guaranteeing timely, professional responses to every customer interaction.
Deliver effective responses to all inquiries across every channel - email, text, phone call or chat
Maintain clear two-way communication channels for both inbound and outbound messaging
Establish and monitor Service Level Agreements (SLAs) for response times, building trust with your community through consistent performance
“We’ve been able to look at the data and response times and we now have time to analyze data and look for ways to improve.”
Dr. Joe Gothard
Superintendent, Madison Metropolitan School District (WI),
former Superintendent, St. Paul Public Schools (MN),
2x Let’s Talk client
Win Customers Over with Every Contact
Don’t just answer questions - delight your customers
Communication challenges can erode family and community trust, impacting student retention, staff satisfaction, and community support for initiatives including bond measures. Every interaction presents an opportunity to strengthen relationships.
Build trust and elevate district culture by providing reliable, responsive support to students, staff, and families.
Prevent issues from escalating by identifying and addressing emerging issues quickly, and through proactive communication.
Capture feedback, measure customer satisfaction, and track progress to drive continuous improvement and keep district leadership on the same page.
“Let’s Talk has helped us work a little smarter in building trust and making us more responsive to our community's needs.”
Dr Jeremy Tucker
Superintendent, Liberty Public Schools (MO)
Ready to elevate customer service in your district?
Partner with us to build a customer service program that delights your community, empowers your staff, and supports student success.