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Customer Service for K-12
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Let’s Talk
An AI-powered, all-in-one, enterprise-wide customer service and intelligence platform built for education — includes ✨Let's Talk Assistant✨
✨ Let’s Talk Assistant ✨
Provide always-on, fast, easy, and accurate customer service in multiple languages with our AI-powered chatbot
Professional Development
Expert-led, interactive virtual and in-person customer service courses for K-12 staff
Managed Research
K-12 research services led by expert education researchers
Engage Surveys
A DIY, cloud-based survey solution built for K-12 school districts
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Superintendents
Provide superior customer service in your district.
Communications
Simplify and streamline inbound communications and prevent crises.
Information Technology (I.T.)
Minimize security risks, automate ticketing workflows, and improve service.
Operations and Transportation
Automate processes, save time for staff, and unify workflows and communications.
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Perspectives from school district leaders and K12 Insighters
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Insights and trends you can use to inform your customer service strategies
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Insights and trends you can use to inform your customer service strategies
Experts in EDU
Real-world examples and inspiring journeys that illuminate the path to exceptional customer service, a thriving school climate, and soaring student success
Customer Stories
Case studies and feature stories about our partner school districts
Featured Resources
Harnessing the Power of AI in K-12: A Guide for District Leaders
Discover how AI can revolutionize district operations, streamline communication, and empower data-driven decision-making in your school district.
2024 Spring National Customer Service Report
K12 Insight’s Spring 2024 National Report on Customer Service uncovers strategies and actions K-12 administrators can take to measure and improve employee engagement in an effort to slow the rate of staff turnover
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Resources
How Let's Talk Supports School IT Leaders
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How Let's Talk Supports School IT Leaders
Let's Talk is a reliable, secure districtwide solution that helps school IT leaders provide superior customer service, maintain security, improve equitable access, and save staff time.
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Related Resources
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15 Questions To Ask When You’re Auditing Your District’s SaaS Solutions
K-12 education has changed dramatically in recent years — fueling the digital transformation for school districts across the country and rendering ...
Webinar Replay
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How School IT Leaders Can Use CX/CI
The education landscape has changed and it’s likely your existing software solutions aren’t fully serving the needs of students, teachers, and fami...
Guide
How to Improve IT Customer Service: School IT Leaders Can Minimize Security Risks While Improving the Customer Experience
Download this whitepaper to unlock the five drivers of superior customer service in K-12 education and learn how they impact school IT departments....
