Guide
Q1 2023 National Report on Customer Service in Schools
K12 Insight’s National Report on Customer Service in Schools explores the reasons parents reach out to their school or district and their ability to connect with the correct person to get a satisfactory answer to their issues or questions.
An opportunity — or obstacle — at every touchpoint
When was the last time you considered the experience your school district offers from the perspective of families?
K12 Insight’s Q1 2023 National Report on Customer Service in Schools found a staggering number of families don’t know where to go when they have a question. And that’s a problem.
Download the report to learn:
- How many families don’t know where to go when they have an inquiry, issue or service need
- How families perceive interactions their school or district
- The number of families who are open to automation when it comes to getting information
Download the report
Want to learn more? Watch the webinar recording, Why Your District’s Families Are Frustrated With Your Customer Service, to learn how customer service impacts perceptions of your district and what you can do to improve family satisfaction with every interaction.
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