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Customer Service for K-12
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Customer Service Solutions
Let’s Talk
An AI-powered, all-in-one, enterprise-wide customer service and intelligence platform built for education — includes ✨Let's Talk Assistant✨
✨ Let’s Talk Assistant ✨
Provide always-on, fast, easy, and accurate customer service in multiple languages with our AI-powered chatbot
Professional Development
Expert-led, interactive virtual and in-person customer service courses for K-12 staff
Managed Research
K-12 research services led by expert education researchers
Engage Surveys
A DIY, cloud-based survey solution built for K-12 school districts
Browse by Role
Superintendents
Provide superior customer service in your district.
Communications
Simplify and streamline inbound communications and prevent crises.
Information Technology (I.T.)
Minimize security risks, automate ticketing workflows, and improve service.
Operations and Transportation
Automate processes, save time for staff, and unify workflows and communications.
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Perspectives from school district leaders and K12 Insighters
Reports
Insights and trends you can use to inform your customer service strategies
Guides
Insights and trends you can use to inform your customer service strategies
Experts in EDU
Real-world examples and inspiring journeys that illuminate the path to exceptional customer service, a thriving school climate, and soaring student success
Customer Stories
Case studies and feature stories about our partner school districts
Featured Resources
Harnessing the Power of AI in K-12: A Guide for District Leaders
Discover how AI can revolutionize district operations, streamline communication, and empower data-driven decision-making in your school district.
2024 Spring National Customer Service Report
K12 Insight’s Spring 2024 National Report on Customer Service uncovers strategies and actions K-12 administrators can take to measure and improve employee engagement in an effort to slow the rate of staff turnover
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Resources
Professional Development Overview
PDF
Professional Development Overview
K12 Insight’s expert-led customer service workshops give frontline staff the tools and training to instill a customer-centric culture districtwide.
Download informational PDF
Related Resources
PDF
Professional Development Course Guide: Navigating Opportunities
Developed by seasoned K-12 education professionals and experts, K12 Insight's courses give frontline staff the tools and training to instill a cust...
Guide
10 Trends Impacting School District Communications
Health and safety policies. Misinformation. Divisive politics. Budget deficits. As the education environment evolves, so will the jobs of K-12 comm...
Guide
Customer Service and Support Essentials: 5 Key Components
Customer service is more important than ever for school districts — especially as options for families expand through school choice programs, chart...
