Streamline user management with automated role-based access to ensure every user receives the right permissions, effortlessly.
Control roles and permissions through Active Directory groups to ensure centralized and streamlined management.
Customized portals for each stakeholder group provide seamless access to support and enable visibility into tickets, device details, known issues, and more.
Equip agents with instant access to device data and history within every ticket for faster, more informed support.
Enable teachers to submit a request on behalf of a student or track the status of an active ticket for streamlined support.
Enhance the user portal with a generative AI-powered chatbot and knowledge base to enable self-service and reduce ticket volume.
Utlize a fully integrated, modern digital call center seamlessly embedded within your IT service management platform.
Access key customer and device data without leaving the platform to accelerate service delivery and increase efficiency.
Consolidate duplicate tickets and publish known problems on the portal to improve transparency and accelerate resolution.
Equip agents with instant access to FAQ, speeding up resolution times, enhancing response quality, and boosting efficiency.
Limit manual tasks, accelerate resolution, and reduce errors, while improving service consistency and resource allocation.
Give users visibility into known issues to prevent duplicate tickets, reduce user frustration, and avoid extra work.
Provide an at-a-glance view into ticket volume, SLA and XLA compliance, incident trends, escalations, and backlogs, benchmarked against your peer districts.
Receive proactive alerts when the system detects risks and critical issues so you can address potential problems before they escalate.
Generative AI is embedded in the system ensuring customers, agents, and administrators reap the benefits.
Both customers and agents can access the system via mobile device, enabling real-time updates, faster responses, remote management, and seamless support – anytime, anywhere.
Let’s Talk gives school communities an accessible way to ask questions, report concerns, and provide feedback 24-7 from any device or channel, including forms, text messages, phone calls, chatbot, and more. — regardless of their level of technology access.
Simplify communications and take repetitive tasks — like answering commonly asked questions — off your team’s plate by automating customer service with Let’s Talk’s generative AI-powered chatbot and AI-powered dialogue replies. Easily collaborate across teams and departments through a unified inbox and automated workflows.
The Let’s Talk dashboard — powered by artificial intelligence — provides real-time data to show you key metrics and insights, including trending issues, district response times, and customer satisfaction.
Easy collaboration across teams and departments in real-time to deliver a single, timely response to your district’s stakeholders via any channel (email, chatbot, web, phone, text message). No more worrying about if someone returned a phone call or email — you can see it all in Let’s Talk.
All it takes is one crisis to change everything. Set critical alerts to automatically flag and escalate troubling conversations — such as bullying or safety concerns.