Let's Talk Features

Basic Telephony and Call Center

Integrate your inbound and outbound phone calls and text messages into one comprehensive customer service solution with Let’s Talk’s Basic Telephony or Call Center features.

With Let’s Talk’s Basic Telephony or Call Center features, your district is equipped with a comprehensive customer service solution for handling phone calls and text messages.

It should be easy to meet your customers where they are. That’s why we offer features that allow your customers to use the contact method that’s right for them — including phone calls or texting — while giving you one place to manage all channels through your Let’s Talk inbox.

Basic Telephony and Call Center allow you to provide a phone number connected to phone agents who can quickly assist customers using a VoIP (Voice over Internet Protocol) phone system. This means calls can be answered with an internet connection and no additional telephony hardware is required. Explore all of the features below:

Handle incoming and outgoing phone calls through Let’s Talk
Send and receive text messages through Let’s Talk
Customize the customer experience with phone and text workflows, greeting messages, and text replies
Send and receive text messages through the dialogue interface with text-to-dialogue
Create basic reports on call performance for your team
Add up to 10 phone lines*

Handle incoming and outgoing phone calls through Let’s Talk
Send and receive text messages through Let’s Talk
Customize the customer experience with phone and text workflows, greeting messages, and text replies
Send and receive text messages through the dialogue interface with text-to-dialogue
Create basic reports on call performance for your team
Add up to 10 phone lines*
Ensure efficient call management with round-robin agent queues
Configure Interactive Voice Response (IVR) menus to ensure callers are routed to the right queue or receive the right voice memo by using the keypad on their phone to dial the right department
Manage queues, change phone agent statuses, and listen to or join an existing call with advanced call management and monitoring features
Provide detailed Call Center reports that include CSAT and wait times, agent performance, and call volume

*Additional charges apply for over 10 lines.