K-12 professional development for better customer service.

Uplevel your school district’s customer service skills with expert-led, interactive K-12 workshops that reflect the latest education issues and challenges.

DELIVER SUPERIOR CUSTOMER SERVICE

Navigate complex situations

Equip your staff with the tools, training, and soft skills needed to manage complex situations, difficult conversations, and conflicts with families.

EMPOWER STAFF

Turn everyday interactions into superior service

Help your staff identify problems before they become crises, improve school culture and climate, and build trust capital.

COACHING FOR YOUR FRONTLINE STAFF

Get expert assistance

K12 Insight’s interactive courses are developed by seasoned K-12 education professionals and experts who have a combined 50 years of education experience.

DYNAMIC, EXPERT-LED COURSES

Move from reactive to proactive

Go beyond answering questions to calming upset stakeholders and making improvements with every interaction.

The people that tell you their problems are the easy ones to deal with. It's the ones that don't that may still need your help and empathy. This training helped me accept that having empathy is necessary not only in my job, but with anyone I deal with on a daily basis.

I appreciated the practical scenarios that help put the information into practice. All the positive tools will help to enhance our connection with the staff, students and parents!

Great tips and reminders on giving quality customer service.

I appreciate that all attendees received the same customer service training and set the expectations of the District as to how to respond to "customer" requests.

Professional Development courses

K12 Insight’s cutting-edge professional development programs address the latest challenges encountered by your school staff, empowering them with essential customer service skills. Through expert-led, interactive customer service courses, frontline staff are prepared to consistently and intentionally provide exceptional customer service.

In-person Workshops (3-hour sessions for up to 85 participants)

Session #1 | Customer Service Essentials: Upleveling the Customer Experience

In this comprehensive course, you will learn how to cultivate a customer service mindset, demonstrate empathy in conversation, build trust capital, defuse tense situations, and turn everyday interactions into superior service.

Session #2 | Customer Service Essentials: Navigating Challenging Situations

This session is a follow-up course to Session #1, which focuses on managing the most challenging aspects of customer service. This course will prepare your district’s frontline staff to navigate difficult situations by taking control and strategically achieving positive outcomes.

In addition to a quick review of the previous three-hour course, this follow-up workshop will cover techniques like positive framing, intentional questioning, and regulating emotions in tense situations.

Virtual Workshops (1-hour sessions)

Create a Customer Service Mindset

With increasing pressure on districts to retain and attract students, districts need to earn trust by providing superior customer service in addition to an excellent education.

This virtual workshop highlights the urgency for exceptional customer service in your schools, providing your frontline staff with the tools to cultivate a positive and grounded customer service mindset. After completing this workshop, your staff will better understand what superior service means and why it’s crucial to both district leaders and stakeholders alike.

Tap into Empathy

Listening to the needs of your students, families, and community is critical to building trust in your district. Your district can create lasting impressions and foster strong relationships by asking questions, sharing interests, and expressing concerns.

In this virtual workshop, your frontline staff will learn how to ask questions that communicate empathy, meet customers’ needs and expectations, and establish their value in your district.

Build More Rapport

Schools are the heart of our communities, and supporting the success and well-being of students has quickly become a top priority for school districts. However, cultivating these relationships requires time and skill to effectively connect with stakeholders and build trust.

In this virtual workshop, your staff will gain the necessary soft skills to enhance their awareness and confidence in every interaction, fostering meaningful relationships that positively impact school climate and culture.

Channel the Challenging Customer

In schools, challenging customers come in all shapes and sizes — both internally and externally — and cause disruptions to your school staff’s day-to-day work. In this virtual workshop, we’ll help your staff understand the actions of challenging customers, how to address those actions, and strategies and tools to defuse tense situations.

After this workshop, your frontline district employees will be equipped to create a pathway for resolution after de-escalating frustrated or angry customers.

Start delivering superior customer service in your school district

K12 Insight — a leading innovator of customer intelligence solutions for schools — helps you improve customer service and stakeholder engagement using a powerful customer experience platform and chatbot, research, and professional development.