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On-Demand Webinar

Beyond Break, Fix, Replace - K-12 IT Service Management for the Modern Era

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March 27, 2025

Beyond Break, Fix, Replace - K-12 IT Service Management for the Modern Era

In this recorded live session, education technology experts Tom Ryan, Ph.D. and Lenny Schad share their insights on transforming IT service management in K-12 districts. They explore how IT teams can evolve from reactive tech support into proactive, strategic partners driving innovation and operational efficiency.The session also features a thoughtful panel discussion with Dr. Luvelle Brown, Superintendent of Ithaca City School District, moderated by Suhail Farooqui, CEO of K12 Insight. Together, the panel explores how a unified service desk can streamline support across departments, improve the stakeholder experience, and deliver greater return on investment for districts.

Tom Ryan

Tom Ryan

Phd
Industry Experts

Lenny Schad

Lenny Schad

Industry Experts

Dr. Luvelle Brown

Dr. Luvelle Brown

Superintendent
Ithaca City School District

Suhail Farooqui

Suhail Farooqui

CEO and Co-Founder
K12 Insight

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