Customer Service for K-12
Products
Customer Service Solutions

Let’s TalkAn AI-powered, all-in-one, enterprise-wide customer service and intelligence platform built for education — includes ✨Let's Talk Assistant✨

✨ Let’s Talk Assistant ✨Provide always-on, fast, easy, and accurate customer service in multiple languages with our AI-powered chatbot

Professional DevelopmentExpert-led, interactive virtual and in-person customer service courses for K-12 staff

Managed ResearchK-12 research services led by expert education researchers

Engage SurveysA DIY, cloud-based survey solution built for K-12 school districts
Browse by Role

SuperintendentsProvide superior customer service in your district.

CommunicationsSimplify and streamline inbound communications and prevent crises.

Information Technology (I.T.)Minimize security risks, automate ticketing workflows, and improve service.

Operations and TransportationAutomate processes, save time for staff, and unify workflows and communications.
Resources
BlogPerspectives from school district leaders and K12 Insighters

ReportsInsights and trends you can use to inform your customer service strategies

GuidesInsights and trends you can use to inform your customer service strategies

Experts in EDUReal-world examples and inspiring journeys that illuminate the path to exceptional customer service, a thriving school climate, and soaring student success

Customer StoriesCase studies and feature stories about our partner school districts
Featured Resources

Harnessing the Power of AI in K-12: A Guide for District LeadersDiscover how AI can revolutionize district operations, streamline communication, and empower data-driven decision-making in your school district.

2024 Spring National Customer Service ReportK12 Insight’s Spring 2024 National Report on Customer Service uncovers strategies and actions K-12 administrators can take to measure and improve employee engagement in an effort to slow the rate of staff turnover
Company
About Us

Security

Apps and Integrations

Partners

Careers

Contact Us

Webinars

All Items

15 results

The Future of School Communications

In this webinar, you’ll learn how school communicators use Let’s Talk — the streamlined customer service and intelligence solution built for K-12 school districts — to inform PR strategies that build community connection, confidence, and buy-in

webinar replay

Why Your District’s Families Are Frustrated With Your Customer Service

In this webinar, K12 Insight discusses the findings from the National Report on Customer Service in Schools. You’ll learn how customer service impa...

trust and engagement

Understanding Parent School Trust and Engagement

In this webinar, hear findings from K12 Insight's National Report on Parent-School Trust and Engagement. You'll learn about the direct correlation ...

header horizon

Unlocking the Secrets NPS Tells You About Your District’s Families

In this webinar, K12 Insight discusses the findings from the National Report on the Impact of Parent Satisfaction on School Districts. You'll learn...

Beyond retention webinar

Beyond Retention: Cultivating a Culture of Engagement

Beyond Retention: How to Position Your School District as the Best Place to Work, Grow, and Thrive — dives into why employee engagement is the corn...