Beyond Break, Fix, Replace – K-12 IT Service Management for the Modern Era

In this recorded live session, education technology experts Tom Ryan, Ph.D. and Lenny Schad share their insights on transforming IT service management in K-12 districts. They explore how IT teams can evolve from reactive tech support into proactive, strategic partners driving innovation and operational efficiency.

The session also features a thoughtful panel discussion with Dr. Luvelle Brown, Superintendent of Ithaca City School District, moderated by Suhail Farooqui, CEO of K12 Insight. Together, the panel explores how a unified service desk can streamline support across departments, improve the stakeholder experience, and deliver greater return on investment for districts.