News & Blog

Cloud-based customer service solution from K12 Insight helps state officials listen and quickly respond to concerns, 24/7, with focus on efficiency...

The ways parents and staff feel about your schools can have a big impact on performance. Yet, 70% of districts have no yardstick by which to measur...

If I had to boil my K-12 surveying advice down to just one word, it would be purposeful. From my experience conducting K-12 research both from ...

Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...

As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase c...

It’s a well-known fact: Strong survey response rates mean higher quality data. The lower the response rate, the less likely it is that what you...

Don’t let them see you cry. That was one of the first pieces of advice I got when I made the switch from teacher to building principal and then...

Surveys are only as successful as their response rates—making a strong promotion plan a critical part of your surveying strategy. That means pa...

Former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service When I opened my K-12 technology practice, Te...