News & Blog
823 results
Blog
Former CIO's Insights: Learning from COVID for School CIOs
Former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service When I opened my K-12 technology practice, Te...
Blog
Caring for Schools: Bridging the Gap Between Intent and Perception
People don’t care what you know until they know that you care. That might sound like just a cute bumper sticker about life, but the sentiment i...
Blog
Modern Surveying: Planning for Present and Future.
A good survey is about so much more than collecting data. When I served as district superintendent of Michigan and later Louisiana, I saw surve...
Blog
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed - and not just i...
Blog
Boost Your Team’s Customer Service Abilities
Maya Angelou put it best when she said, “...people will forget what you said, people will forget what you did, but people will never forget how you...
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The Top Challenge for Teachers & Staff During COVID? Time Shortage.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to ...
Blog
To survey or not to survey? That shouldn’t be the question.
There are a lot of opinions out there about administering surveys during COVID-19. Some say don’t bother. Others say survey more. While I can...
Blog
Guide for School Districts: Starting the New Year Strong
As we approach the end of 2020 and the beginning of another year, this piece of advice from Darla Caughey, Administrative Supervisor of Customer Se...
Blog
Re-Opening Public Schools with a Focus on Service: A Framework
The COVID-19 pandemic presented schools with a host of unprecedented challenges, particularly for underserved students and communities.Teachers...