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Customer Service Benchmarks: 3 Every School District Should Monitor
You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...
News
Missouri Department of Education launches Let's Talk Assistant
Cloud-based customer service solution from K12 Insight helps state officials listen and quickly respond to concerns, 24/7, with focus on efficiency...
Blog
Key 3 Service Metrics: Only 30% of School Districts Track Them
The ways parents and staff feel about your schools can have a big impact on performance. Yet, 70% of districts have no yardstick by which to measur...
Blog
Crafting Purposeful Surveys: 4 Key Strategies for Strong District Feedback
If I had to boil my K-12 surveying advice down to just one word, it would be purposeful. From my experience conducting K-12 research both from ...
Blog
Essential KPIs for Schools: 5 Must-Have Customer Service Metrics
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...
Blog
Overlooked Words in K-12 Education: The Essentials
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase c...
Blog
Boosting Survey Response Rates: Tips for Overcoming Low Participation
It’s a well-known fact: Strong survey response rates mean higher quality data. The lower the response rate, the less likely it is that what you...
Blog
Leadership Transparency: Letting K-12 Leaders Show Emotion
Don’t let them see you cry. That was one of the first pieces of advice I got when I made the switch from teacher to building principal and then...
Blog
New Era Surveying: Key Strategies for Effective Promotion
Surveys are only as successful as their response rates—making a strong promotion plan a critical part of your surveying strategy. That means pa...